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The Power of Local Brand Awareness in Senior Living Sales

Why BILD & Co Sees Word-of-Mouth as the Ultimate Lead Engine

In an era where digital marketing dominates conversations, it’s easy to forget the timeless truth: in every market, it still matters who you know. At BILD & Co, we see an incredible opportunity to
drive organic, high-quality leads by harnessing the influence of local brand awareness and the credibility that comes from genuine word-of-mouth referrals.

The data our BILD Research team has compiled shows that word-of-mouth as a lead source for move-ins, is ranking right in line with leads from professional referrals.

A shocking 64% of Sales Associates offered a vague “come and visit sometime/anytime”. In addition 36% of Sales Associates made NO offer to follow up or even send information.

Let’s Look At The DATA:

Brand RECOGNITION

When people in your community recognize your brand, they don’t just know your name—they trust it. That trust becomes the foundation of conversations that happen organically at community events, local gatherings, and within professional networks. Each of those conversations is a mini-campaign, powered not by paid ads, but by relationships, reputation, and relevance.

Intentional PRESENCE.

Driving brand awareness at the local level isn’t about passive visibility—it’s about intentional presence . Every touchpoint, from a branded community sponsorship to a heartfelt client testimonial, reinforces who you are and what you stand for. This creates momentum: awareness turns into trust, trust turns into conversations, and conversations turn into leads.

Relationships Into REVENUE.

At BILD & Co, we believe that building local brand power requires the same discipline as running a campaign. You must plan it, execute it, and measure it. Show up consistently. Create memorable experiences. Celebrate your clients publicly. The goal is not just to be seen, but to be known — and when your brand becomes a trusted name in the market, word-of-mouth will do what no digital ad can: convert relationships into lasting revenue.
In the end, success still comes down to relationships. The brands that win are the ones people talk about, recommend, and trust. That’s why BILD & Co is helping organizations across the country take a local-first approach—because when your community knows you, opportunity follows.

Ready to implement a new strategy within your portfolio? Contact us today! 1.800.640.0688 | revenue@bildandco.com | www.bildandco.com

 

 

Picture of  Traci Bild

Traci Bild

Traci Bild, Founder of BILD & Co and BILDX, has revolutionized the senior living industry for over two decades. Her innovative sales and marketing strategies have positively impacted 80% of the top 100 senior housing operators in the U.S., U.K., and Canada. An accomplished author of four books, including "Zero Lost Revenue Days," Traci's expertise is frequently featured in CBS Sunday Morning News, Wall Street Journal, BBC, Senior Housing News, and McKnight’s Senior Living. Her firm, BILD & Co, is a Great Place to Work and ranks among Inc. 5000’s Fastest Growing Private Companies.

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