Research

 

 

 

Competitive & Market Analysis

Tired of hiring firms to do competitive and market analysis, but getting outdated information wrapped in a glossy report?

Whether you are considering a new development, expansion, or price increase, we understand the importance of accurate information for the decision-making process and, even more importantly, having a defined strategy to ensure your project is a success.

The Bild team takes a hands-on approach to competitive and market analysis and delivers real-time data that helps drive important decisions. The go-to team for asset managers, we are on standby and ready to help!

Mystery Shops & Company Benchmarking

Curious to understand what the customer experience is like for prospective buyers inquiring about your independent and assisted living communities?   

 

The unfortunate truth is that most senior living communities, to include independent and assisted living as well as memory care, make it nearly impossible to buy. In a sampling of 774 mystery shops:

47.3% of prospective buyer’s calls to the communities went unanswered

38% of salespeople failed to demonstrate empathy or concern

56% of sales directors invited prospects in for a tour; meaning that 44% did not and this was pre-COVID-19; it’s much worse now

48.9% of prospective buyers who call are left with a poor impression of the seniors housing community when inquiring about its services

The Bild & Co research team will inspect what you expect and provide real time data and dashboards that help you understand how to improve the seniors housing buyer experience and in turn, occupancy, revenue, and net operating income.

Custom Dashboards

All seniors housing research that is conducted on a consistent basis, whether monthly, quarterly, or annually includes access to the PRISM software platform; engineered to deliver flawless field data using cutting-edge tools and technology. The Bild & Co team will work with you to provide custom reporting dashboards that present all data from all sources on one intuitive display.

Making Data Matter: Easily translate what your data means

Industry Benchmarking: Compare performance to industry peers

Our Dashboard delivers advanced data visualization tools in an intuitive and sophisticated interface. An unlimited number of authorized users, with hierarchical restrictions, can consume data any way they want with custom views, comparative filters and cutting-edge reports. And, all the data can be exported with ease- any way you want; it’s your data after all.

I can’t believe how customer service orientated you are.  I’m so appreciative of all the work that went into the customization of our mystery shops and your flexibility to meet our needs as it relates to our sales process and company expectations.  Love the portal that has all the data, recordings and shops all in one place which makes it easy to identify training opportunities.  Dawn is the best!
MEGAN LONGLEY

Vice-President Sales

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Use real-time intel to pivot your sales strategy. 

Schedule a FREE mystery shop to gauge the current buyer experience in your communities and find quick wins!