Firing a team member (and hiring a new one) is a double-edged sword for senior living operations. On one hand, cutting ties with an underperforming employee can be the first step toward a [...]

This kind of thing only happens in dreams. A team member from your senior living sales department walks up to you and confesses… I’m really struggling to close leads. What I’m doing isn’t [...]

From hiring the right executive director to helping sales counselors retain their training, over the past weeks, the Bild & Co blog has focused on talent issues in the senior housing [...]

In our last blog, we explained the science behind why senior housing sales teams forget their onboarding. In case you missed it, here’s a quick recap of what we covered… We introduced the [...]

Sometimes there’s a gap between who your operation is… And the customer experience you want to create for potential residents. From poorly managed lead generation to lackluster conversion [...]

There’s a reason operations around the country request our senior living mystery shopping services. They reveal hidden data. They offer quick insights. They act as a type of quality control. [...]

Whether you own, operate, or oversee an assisted living portfolio, you understand how executive directors can make—or break—the performance of your individual communities. From operations to [...]

The importance of net operating income (NOI) in senior housing cannot be underestimated. From annual financials to quarterly goals, monitoring NOI is critical to keep the financial health of your [...]

Driving increased occupancy at senior living organizations requires something more than excellent clinical care or beautiful buildings. Transforming tours into move-ins requires a laser-sharp [...]

When it comes to your occupancy rate, the senior housing marketing isn’t exactly in your favor. It wasn’t too long ago since the NIC reported that… Senior housing occupancy dropped to 88.3%. [...]

  Change leadership is challenging for an important reason. You’re reinventing your senior living operation…based on a future you and your team can’t fully predict. If you’re a senior [...]

For sustainable top-line growth, your senior housing organization faces a crossroads. You can continue to use outdated models of serving customer needs. Or you can recognize the coming Silver [...]

Industry disruption and disruptive innovation. That’s been the theme of our blog series, and we’ve looked at everything from the coming senior housing industry shift to creating communication [...]

No senior housing leader will deny the importance of communication. However—the reality is—most leaders aren’t creating the right kind of communication in their operations. The kind of [...]

The senior housing industry is facing disruption. That’s the theme of this month’s series as we warn operations—small and large—that there’s a Silver Tsunami coming that will alter today’s senior [...]

“We have potential for more upside in senior housing…but we don’t know what the silver bullet is.” “My communities are capable of achieving 95% occupancy and stellar ROI. I can’t pinpoint [...]

  The senior housing industry is ripe for disruption. And if you’re not prepared for the shift that’s happening, your senior living operation is at risk of being displaced and marginalized [...]