training

The Science behind Why Senior Living Sales Counselors Forget Their Onboarding

Sometimes there’s a gap between who your operation is… And the customer experience you want to create for potential residents. …

Structuring ED Compensation on Net Operating Income? Here’s Why You Should Reconsider.

The importance of net operating income (NOI) in senior housing cannot be underestimated. From annual financials to quarterly goals, monitoring …

What Apple Has to Teach Senior Living Organizations about Training Team Members

Driving increased occupancy at senior living organizations requires something more than excellent clinical care or beautiful buildings. Transforming tours into …