Independent Living

The Relationship Economy: Chapters 4 & 5

EMPATHY AND COMPASSION DRIVE THE CUSTOMER EXPERIENCE BUT BOTH ARE IN VERY SHORT SUPPLY IN ASSISTED LIVING SALES ASSISTED LIVING OPERATORS ASSUME THAT EMPATHY AND ...

Seniors Housing Executive Book Club: Zero Lost Revenue Days – Chapters 2 & 3

HOW CAN ASSISTED LIVING OPERATORS MAKE A SALE TO A PROSPECTIVE NEW RESIDENT IF THE PHONE NUMBER OR THE LINK THEY ARE DIRECTED TO CLICK ...

Seniors Housing Executive Book Club: Zero Lost Revenue Days: Back to Basics

BOUNCE BACK FAST, ACCELERATE MOVE INS AND REVENUE IN YOUR ASSISTED LIVING COMMUNITIES WITHOUT DISCOUNTING AND REGAIN THE CONFIDENCE NEEDED TO MOVE TOWARD FULL OCCUPANCY ...

People Don’t Want to Move to Assisted Living

CHAPTERS 7 & 8: PEOPLE DON’T WANT TO MOVE TO AN ASSISTED LIVING COMMUNITY Assisted Living and Independent Living Sales and Marketing Teams Will Face ...

Why People Would Rather Talk to Their Dog

The Tone-Deaf Response: Why People Would Rather Talk to Their Dog Poor listening skills are rampant in independent and assisted living as well as ...

Seniors Housing is about to be turned on its head!

SENIORS HOUSING IS ABOUT TO BE TURNED ON ITS HEAD: 5 STEPS TO TAKE RIGHT NOW Independent and Assisted Living sales and marketing as well ...

BUILDING A FAN BASE OF FUTURE RESIDENTS

BUILDING YOUR FAN BASE DURING THE CORONA PANDEMIC MUST CONTINUE TO ENSURE A PIPELINE OF FUTURE RESIDENTS IN YOUR INDEPENDENT, ASSISTED LIVING OR MEMORY CARE ...

Does Your Senior Living Development Have What It Takes to Generate Top-Line Revenue? [7-Point Checklist]

Driving top-line revenue for a new senior living development is never simple…especially in today’s market. According to McKnight’s Senior Living, for the third quarter of ...

Case Study: Hearthstone Communities

Prepared by: Stephanie Stampflmeier The Situation Hearthstone Communities is a Continuing Care Retirement Community that is committed to providing purposeful living to the seniors in ...