How many days it took a shopper to complete an inquiry call:
Count of locations for each time period.
No Data Found
Between all three regions, it took 2.9 days on average, for a shopper to complete an inquiry call with a salesperson.
The above chart reflects the number of days it took a shopper to complete an inquiry call with a salesperson at a community. Below is the average amount of days per region:
It took Indianapolis an average of 1.24 days for a shopper to reach a salesperson. 47% of inquiry calls happened same day. 18% were next day, and 35% of calls happened 2 days after the shopper’s initial call.
It took Cleveland an average of 2.44 days for a shopper to reach a salesperson. 56% of inquiry calls happened same day, 5% were next day, and 39% of calls happened 2 days after the shopper’s initial call.
It took Columbus an average of 4.33 days for a shopper to reach a salesperson. 22% of inquiry calls happened same day, 28% were next day, and 50% of calls happened 2 days after the shopper’s initial call.
How Many Calls Did the Shopper Make?
On average, between all 3 regions, the shopper had to complete 3.4 calls before they spoke with the salesperson.
Below is the average amount of calls made for each region:
Results of Inquiry Attempts
Shopper inquiry attempts and outcomes in all regions:
41.5% of shoppers had to leave a voicemail and call again (either one or multiple times) to speak with a salesperson.
Only 22.6% of shoppers reached the salesperson on initial contact.
34% of shoppers had a salesperson call them back and make contact after having to leave a message.
39% of these call backs were same day.
Out of the 40 shoppers that left a voicemail, 53% received a follow up withing 2-3 days or more. While the other 47% received same day or next day follow up.
Shopper attempts and outcomes:
Count of locations for each inquiry
No Data Found
How Long Were The Inquiry Calls?
The average length of each inquiry call lasted about 18 minutes and 20 seconds. Below is the regional breakdown.
Indianapolis: 20 minutes and 37 seconds.
Cleveland: 17 minutes and 53 seconds.
Columbus: 17 minutes and 32 seconds.
Length of Calls
No Data Found
Were Emails and Collateral Sent?
91% of communities sent 1 or more emails with information and 94% of those locations that sent emails, included collateral as well.
***Click Row and Column Titles to sort by lowest/highest percent or alphabetize the categories.
Types of Collateral Sent
The Data is Not Available
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