Multi-Site Challenges:
Getting A Grip on Consistency

Today’s senior housing operators face a number of challenges, and chief among them is an occupancy rollercoaster. This barrier, combined with consistent discounting is diminishing margins and putting considerable strain on both operators and investors.

As new developments and acquisitions continue, driving operators to scale, they along with their capital partners must get back to the basics of selling and serious about implementing the proper infrastructure needed to succeed in today’s competitive environment; while scaling up. This white paper will discuss three key elements to look for when assessing how to create consistency across communities.

In this white paper you will learn:

• How today’s providers are implementing sales, marketing and service infrastructure toward improved service delivery
• Best practices for measuring customer service and compliance
• Why consistent, recurrent training is critical to achieving consistency across any organization
• …and more.