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Mystery Shopping

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How Operators can Drive Operational Efficiencies so that More Seniors can Afford Senior Living

How Operators can Drive Operational Efficiencies so that More Seniors can Afford Senior Living And Learn 3 Creative Ways to …

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How Our Senior Living Consultants Empower Your Operation to Close Sales Gaps

From hiring the right executive director to helping sales counselors retain their training, over the past weeks, the Bild & …

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How to Interpret Your Senior Living Mystery Shopping Results

There’s a reason operations around the country request our senior living mystery shopping services. They reveal hidden data. They offer …

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How Senior Living CEOs Can Finally Diagnose Plummeting Occupancy—Mystery Shopping

As a senior living CEO, the burden is on you to increase net operating income and revenue at your communities. …

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3 Reasons Your Poor Customer Service Is Destroying Revenue Opportunity

In the United States, businesses lose approximately 41 billion dollars a year because of one factor. This factor isn’t economic …

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7 Steps to Garner Positive Online Reviews

According to social media expert and thought leader Brian Solis, “Welcome to a new era of marketing and service in …

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Don’t You Wish You Had a Crystal Ball?

Do you remember a couple of weeks ago Traci Bild’s article, “Why? 3 Questions Every Senior Living CEO Needs to …

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Use real-time intel to pivot your sales strategy. 

Understand your buyer experience and sales trends with a complementary sample of mystery shops on any three communities of your choice.