Mystery Shopping

How Our Senior Living Consultants Empower Your Operation to Close Sales Gaps

From hiring the right executive director to helping sales counselors retain their training, over the past weeks, the Bild & Co blog has focused on talent issues in the senior housing industry. Analyzing your areas of growth is important. Taking internal action is critical. But—as a team of senior living consultants and coaches—we understand this

September 25th, 2018|
  • Interpret mystery-Shopper-results

How to Interpret Your Senior Living Mystery Shopping Results

There’s a reason operations around the country request our senior living mystery shopping services. They reveal hidden data. They offer quick insights. They act as a type of quality control. While our clients are the ultimate cause behind our decision to offer mystery shops, at Bild & Co, we’re also passionate about mystery shops for

August 14th, 2018|

How Senior Living CEOs Can Finally Diagnose Plummeting Occupancy—Mystery Shopping

As a senior living CEO, the burden is on you to increase net operating income and revenue at your communities. That’s why, when occupancy begins to plummet, you aren’t afraid to discount your prices, cut your staff, or cut certain services. But strategies like these can only temporarily halt your revenue loss. Eventually, you’ll need

August 18th, 2017|

3 Reasons Your Poor Customer Service Is Destroying Revenue Opportunity

In the United States, businesses lose approximately 41 billion dollars a year because of one factor. This factor isn’t economic attrition, competitive disadvantage, or shifting customer needs. It’s poor customer service. As a mid-level operator in the senior care industry, you have your hands full with battling competitors and influencing decision-makers. The last thing your

September 20th, 2016|

7 Steps to Garner Positive Online Reviews

According to social media expert and thought leader Brian Solis, “Welcome to a new era of marketing and service in which your brand is defined by those who experience it.” For mid-sized operators of senior care communities, this is especially true when it comes to online reviews. Don’t think that because you’re serving an audience

September 13th, 2016|

Don’t You Wish You Had a Crystal Ball?

Do you remember a couple of weeks ago Traci Bild’s article, "Why? 3 Questions Every Senior Living CEO Needs to Ask”? She challenges every CEO, CFO and COO to ask themselves certain questions regarding their communities. I would like to take that one step further. Ask yourself those SAME questions and perhaps a few more,

June 24th, 2015|
Load More Posts