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Book Club

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The Relationship Economy: Chapters 10 & 11

THE MOST UNDERVALUED TRAIT SENIOR LIVING, ACTIVE ADULT, AND MULTI-FAMILY EMPLOYEES NEED TO FILL UP EVERY APARTMENT IN THEIR COMMUNITY …

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The Relationship Economy: Chapter 9

HOW CAN ASSISTED LIVING OPERATORS TIP THE SCALE IN THEIR FAVOR WHEN 98% OF WHAT THEY DO IS THE SAME …

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The Relationship Economy: Chapter 8

MOST OF YOUR ASSISTED LIVING EMPLOYEES ALREADY HAVE ONE FOOT OUT THE DOOR The Relationship Economy: Chapters 1 – 7 …

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The Relationship Economy: Chapter 7

ASSISTED LIVING OPERATORS MUST MAKE PRICE IRRELEVANT AND COMPETE ON THE RESIDENT EXPERIENCE THREE STRATEGIES SENIORS HOUSING OPERATORS MUST IMPLEMENT …

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The Relationship Economy: Chapter 6

ACCELERATE YOUR ASSISTED LIVING FINANCIAL RECOVERY: IS TRANSACTIONAL SELLING OBSTRUCTING YOUR REVENUE STREAM? The Relationship Economy:  Click here for Chapters …

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The Relationship Economy: Chapters 4 & 5

EMPATHY AND COMPASSION DRIVE THE CUSTOMER EXPERIENCE BUT BOTH ARE IN VERY SHORT SUPPLY IN ASSISTED LIVING SALES ASSISTED LIVING …

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The Relationship Economy: Chapter 3

THE POWER OF HUMANIZING THE CUSTOMER EXPERIENCE IN ASSISTED LIVING ASSISTED LIVING OPERATORS MUST PRIORITIZE THE CUSTOMER EXPERIENCE TO DRIVE …

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The Relationship Economy: Chapter 2

5 REASONS YOUR ASSISTED LIVING EMPLOYEES ARE DROPPING THE BALL ON SERVICE AND LEAVING MILLIONS OF LOST REVENUE ON THE …

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The Relationship Economy: Chapter 1

Seniors Housing Executive Book Club Selection: The Relationship Economy by John R. Dijulius III Building Stronger Customer Connections in the …

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Zero Lost Revenue Days Book Club Series: Chapters 6 &7

THE AVERAGE ASSISTED LIVING COMMUNITY IS LOSING $100,000 PER MONTH RIGHT NOW, HERE ARE 9-STEPS TO PIVOT AND RECAPTURE LOST …

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Follow-Up, Seniors Housing Sales & Marketing

Executive Book Club: Zero Lost Revenue Days, Follow Up & Closing

THE SINGLE GREATEST BARRIER ASSISTED LIVING OPERATORS FACE IN GETTING NEW RESIDENTS TO BUY; AND IT’S NOT WHAT YOU THINK …

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The Visit: A Tour or An EXPERIENCE?

PERSONALIZING ASSISTED LIVING TOURS CAN YIELD A DRAMATICALLY INCREASED TOUR TO MOVE IN CONVERSION RATIO, INCREASE THE VELOCITY OF MOVE …

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