Book Club

THE MOST UNDERVALUED TRAIT SENIOR LIVING, ACTIVE ADULT, AND MULTI-FAMILY EMPLOYEES NEED TO FILL UP EVERY APARTMENT IN THEIR COMMUNITY OPERATORS AND OWNERS SETTLE FOR ...

HOW CAN ASSISTED LIVING OPERATORS TIP THE SCALE IN THEIR FAVOR WHEN 98% OF WHAT THEY DO IS THE SAME AS THEIR COMPETITORS? SIMPLIFY THE ...

MOST OF YOUR ASSISTED LIVING EMPLOYEES ALREADY HAVE ONE FOOT OUT THE DOOR The Relationship Economy: Chapters 1 – 7 CLICK HERE Want to discuss ...

ASSISTED LIVING OPERATORS MUST MAKE PRICE IRRELEVANT AND COMPETE ON THE RESIDENT EXPERIENCE THREE STRATEGIES SENIORS HOUSING OPERATORS MUST IMPLEMENT NOW LISTEN HERE ACCESS CHAPTERS ...

ACCELERATE YOUR ASSISTED LIVING FINANCIAL RECOVERY: IS TRANSACTIONAL SELLING OBSTRUCTING YOUR REVENUE STREAM? The Relationship Economy:  Click here for Chapters 1 – 5 I just ...

EMPATHY AND COMPASSION DRIVE THE CUSTOMER EXPERIENCE BUT BOTH ARE IN VERY SHORT SUPPLY IN ASSISTED LIVING SALES ASSISTED LIVING OPERATORS ASSUME THAT EMPATHY AND ...

THE POWER OF HUMANIZING THE CUSTOMER EXPERIENCE IN ASSISTED LIVING ASSISTED LIVING OPERATORS MUST PRIORITIZE THE CUSTOMER EXPERIENCE TO DRIVE TOP LINE REVENUE AND BRAND ...

5 REASONS YOUR ASSISTED LIVING EMPLOYEES ARE DROPPING THE BALL ON SERVICE AND LEAVING MILLIONS OF LOST REVENUE ON THE TABLE FOR YOUR COMPETITORS TO ...

Seniors Housing Executive Book Club Selection: The Relationship Economy by John R. Dijulius III Building Stronger Customer Connections in the Digital Age I’m excited about ...