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Book Club

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The Relationship Economy: Chapter 7

ASSISTED LIVING OPERATORS MUST MAKE PRICE IRRELEVANT AND COMPETE ON THE RESIDENT EXPERIENCE THREE STRATEGIES SENIORS HOUSING OPERATORS MUST IMPLEMENT NOW LISTEN HERE ACCESS CHAPTERS …

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The Relationship Economy: Chapter 6

ACCELERATE YOUR ASSISTED LIVING FINANCIAL RECOVERY: IS TRANSACTIONAL SELLING OBSTRUCTING YOUR REVENUE STREAM? The Relationship Economy:  Click here for Chapters 1 – 5 I just …

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The Relationship Economy: Chapters 4 & 5

EMPATHY AND COMPASSION DRIVE THE CUSTOMER EXPERIENCE BUT BOTH ARE IN VERY SHORT SUPPLY IN ASSISTED LIVING SALES ASSISTED LIVING OPERATORS ASSUME THAT EMPATHY AND …

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The Relationship Economy: Chapter 3

THE POWER OF HUMANIZING THE CUSTOMER EXPERIENCE IN ASSISTED LIVING ASSISTED LIVING OPERATORS MUST PRIORITIZE THE CUSTOMER EXPERIENCE TO DRIVE TOP LINE REVENUE AND BRAND …

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The Relationship Economy: Chapter 2

5 REASONS YOUR ASSISTED LIVING EMPLOYEES ARE DROPPING THE BALL ON SERVICE AND LEAVING MILLIONS OF LOST REVENUE ON THE TABLE FOR YOUR COMPETITORS TO …

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The Relationship Economy: Chapter 1

Seniors Housing Executive Book Club Selection: The Relationship Economy by John R. Dijulius III Building Stronger Customer Connections in the Digital Age I’m excited about …

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Zero Lost Revenue Days Book Club Series: Chapters 6 &7

THE AVERAGE ASSISTED LIVING COMMUNITY IS LOSING $100,000 PER MONTH RIGHT NOW, HERE ARE 9-STEPS TO PIVOT AND RECAPTURE LOST REVENUE IT’S TIME ASSISTED LIVING …

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Follow-Up, Seniors Housing Sales & Marketing

Executive Book Club: Zero Lost Revenue Days, Follow Up & Closing

THE SINGLE GREATEST BARRIER ASSISTED LIVING OPERATORS FACE IN GETTING NEW RESIDENTS TO BUY; AND IT’S NOT WHAT YOU THINK WHILE DISMAL ASSISTED LIVING LEAD …

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The Visit: A Tour or An EXPERIENCE?

PERSONALIZING ASSISTED LIVING TOURS CAN YIELD A DRAMATICALLY INCREASED TOUR TO MOVE IN CONVERSION RATIO, INCREASE THE VELOCITY OF MOVE INS, AND ELIMINATE THE NEED …

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Seniors Housing Executive Book Club: Zero Lost Revenue Days – Chapters 2 & 3

HOW CAN ASSISTED LIVING OPERATORS MAKE A SALE TO A PROSPECTIVE NEW RESIDENT IF THE PHONE NUMBER OR THE LINK THEY ARE DIRECTED TO CLICK …

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Seniors Housing Executive Book Club: Zero Lost Revenue Days: Back to Basics

BOUNCE BACK FAST, ACCELERATE MOVE INS AND REVENUE IN YOUR ASSISTED LIVING COMMUNITIES WITHOUT DISCOUNTING AND REGAIN THE CONFIDENCE NEEDED TO MOVE TOWARD FULL OCCUPANCY …

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People Don’t Want to Move to Assisted Living

CHAPTERS 7 & 8: PEOPLE DON’T WANT TO MOVE TO AN ASSISTED LIVING COMMUNITY Assisted Living and Independent Living Sales and Marketing Teams Will Face …

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