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The Pros and Cons of Discounting in a Difficult Assisted Living Market That is Slow to Rebound

ALTERNATIVES TO DISCOUNTING THAT CAN DRIVE MOVE INS WHILE RESTORING ASSISTED LIVING MARGINS I’ll never forget the day I made …

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The Relationship Economy: Chapters 10 & 11

THE MOST UNDERVALUED TRAIT SENIOR LIVING, ACTIVE ADULT, AND MULTI-FAMILY EMPLOYEES NEED TO FILL UP EVERY APARTMENT IN THEIR COMMUNITY …

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Three Statistics That Reveal Why Assisted Living Operators Can’t Grow Top Line Revenue

20% OF ALL APARTMENTS ARE CURRENTLY VACANT WITH SENIOR LIVING COMMUNITIES LOSING ON AVERAGE, $100K IN REVENUE PER MONTH Senior …

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The Relationship Economy: Chapter 9

HOW CAN ASSISTED LIVING OPERATORS TIP THE SCALE IN THEIR FAVOR WHEN 98% OF WHAT THEY DO IS THE SAME …

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The Relationship Economy: Chapter 8

MOST OF YOUR ASSISTED LIVING EMPLOYEES ALREADY HAVE ONE FOOT OUT THE DOOR The Relationship Economy: Chapters 1 – 7 …

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Three Strategies to Help Increase Move Ins

STOP TELLING ASSISTED LIVING SALES & MARKETING DIRECTORS HOW MANY MOVE INS THEY NEED AND SHOW THEM HOW TO DO …

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The Relationship Economy: Chapter 7

ASSISTED LIVING OPERATORS MUST MAKE PRICE IRRELEVANT AND COMPETE ON THE RESIDENT EXPERIENCE THREE STRATEGIES SENIORS HOUSING OPERATORS MUST IMPLEMENT …

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The Relationship Economy: Chapter 6

ACCELERATE YOUR ASSISTED LIVING FINANCIAL RECOVERY: IS TRANSACTIONAL SELLING OBSTRUCTING YOUR REVENUE STREAM? The Relationship Economy:  Click here for Chapters …

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The Great Resignation: Assisted Living’s Next Big Crisis Is Filling Open Positions

7 STEPS ASSISTED LIVING AND LONG-TERM CARE OPERATORS MUST TAKE NOW TO RETAIN VALUABLE EMPLOYEES Book A Call Listen to …

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The Relationship Economy: Chapters 4 & 5

EMPATHY AND COMPASSION DRIVE THE CUSTOMER EXPERIENCE BUT BOTH ARE IN VERY SHORT SUPPLY IN ASSISTED LIVING SALES ASSISTED LIVING …

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The Most Important Blog an Assisted Living Owner-Operator Will Read This Year

FIVE ACTIONS ASSISTED LIVING CEO’S MUST TAKE NOW, DESPITE THE DISCOMFORT LISTEN HERE JOIN BOOK CLUB HERE CONNECT HERE Attention …

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The Relationship Economy: Chapter 3

THE POWER OF HUMANIZING THE CUSTOMER EXPERIENCE IN ASSISTED LIVING ASSISTED LIVING OPERATORS MUST PRIORITIZE THE CUSTOMER EXPERIENCE TO DRIVE …

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