Mystery Shop Your Senior Living Community.
Where Performance Is Measured, It Can Be Improved.
Do you emphasize booking on-site visits so families experience your community firsthand?
How does the sales experience at your communities compare to those of your competitors?
Leverage the expertise of the Bild Mystery Shop team to get the information you need to net up and grow occupancy while dramatically improving the customer experience.
Bild & Company has two decades of deep expertise in filling senior living communities to capacity. Our experience has taught us that it’s critical to measure both sales-ability and like-ability. As the CEO or COO of a senior living community, it’s imperative you know exactly where your sales team is struggling, where customer service is lacking, and how you can improve.
We measure like-ability and sales-ability.
Tap into the insights of our training department. A Bild & Company mystery shop provides our training coaches the data they need to help you improve the performance of your team. We don’t just tell you where performance needs to be improved, but we explain how to improve it for an enhanced customer experience.
Mystery shopping also protects your investment in sales training. It acts as a warranty for your bottom line, ensuring that training is executed in the field. With our professionally trained shoppers, you’ll do more than find that disengaged staff member. You’ll track the impact of training on your sales team, specifically where to target training opportunities for an immediate improvement in performance.
Mystery Shopping Services
- Email Mystery Shops
- Telephone Mystery Shops
- In-Person Traditional Mystery Shops
- Competitive Mystery Shops of Other Communities
- Follow-Up Monitoring Mystery Shops
- Digital Surveys
Mystery Shopping Results
The Bild team is incredibly responsive and has a ‘whatever it takes’ attitude. The team is young, innovative, high energy, and incredibly sensitive to integrating with long-standing teams. I could not be happier!